Refund policy

Right of withdrawal and cooling-off period

In addition to the 14-day right of withdrawal, iotty offers an extended 30-day right of reconsideration without conditions and without penalty and free take-back of the product. The 14-day period starts from the date of delivery of the product. When goods are delivered in multiple lots or pieces, the withdrawal period should expire fourteen days after the time the consumer acquires physical possession of the last lot or piece.

In order to exercise it, the customer will have to write to support@iotty.com or to iotty@pec.iotty.com indicating the reference of the order and to wait for an answer for an email with the instructions for the restitution of the products. The return shipment of the product will be charged to iotty. In the return request email is welcome - but not necessary for the purpose of return authorization - an explanation of the reasons why you decide to return the product, for purely internal statistical purposes.

The refund will be made using the same means of payment used by the customer for the sale in relation to which the withdrawal was exercised.

We may withhold your refund until we have received the Products or until you have provided us with proof of return, whichever is sooner.

In order to receive a refund, you must return the Product (and any promotional merchandise provided with the Product) within fourteen (14) days of the day that IOTTY customer support authorizes the return. Returned Products must be in good physical condition (e.g., not physically broken or damaged). All accessories originally included with your purchase must be included with your return (manuals, screws and lens hood)